1. What are your hours of operation?
Our offices are open Monday through Friday, 8:00 am- 4:00 pm PST. Se habla Español. Call (310) 452-1034 to speak to someone now.
2. What is your minimum order policy?
We have a online minimum order policy of $50, not including tax or shipping. This policy enables us to guarantee you the best wholesale prices on every order on a wide variety of razor blade products.
3. What payment methods do you accept?
We currently accept MasterCard, Visa, American Express and check. For most orders, we can also ship C.O.D. for an additional service fee assessed by FEDEX or UPS. We are unable to ship to P.O. Boxes.
4. When will my order ship?
All in stock orders placed before noon PST ship same day. In stock orders placed after noon, ship the following business day. If your item is out of stock or in production we will call you to notify you of the lead time for your order. If you have an urgent order or overnight request, we recommend calling to confirm stock status and priority delivery method.
5. Do you offer free shipping?
We offer free domestic standard ground shipping for select products. Look for the free shipping icon on the product page. Please note if you need to purchase products that offer free shipping, but require expedited shipping methods then place your order via email@example.com or call 310-452-1034.
6. Do you ship products internationally?
We gladly accept orders from around the globe. International orders cannot be placed throught the website, please email us at firstname.lastname@example.org to complete your order. Shipping rates and fees may vary depending on the delivery address for your order. We apologize that free shipping promotions do not apply to orders shipped out of the continental United States.
7. What’s the status on my online order?
When you place your online order you should receive a confirmation email within one hour. Tracking information is sent upon shipping, at the end of the business day. If you did not receive a confirmation email, or have a specific question regarding the delivery of your order, call us at (310) 452-1034.
8. Can I pick up my order instead of waiting for it to be shipped?
Yes, we can arrange product Will Call at our warehouse. Your products will be available for pickup two hours after your order is confirmed. Our warehouse is open Monday through Friday from 9:00am to 4:30pm and is located at 15500 Erwin Street, #1049, Van Nuys, CA 91411.
9. Can I change or cancel my order?
Most orders are processed quickly so that we can ship your items to you as soon as possible. Orders already processed cannot be modified. If you need to modify any order already placed, please call us as soon as possible at (310) 452-1034.
10. What is your policy on returns and refunds?
Damaged product due to manufacturing defect can be returned for full refund based on claim verification by manufacturer. Incorrectly shipped product that The Razor Blade Co. deems to be a non-customer error can be returned for full refund. Unwanted or incorrectly ordered product due to change in customer requirements or customer error can be returned within 7 days of order date with a 15% restocking fee assessed. No reimbursements for shipping will be made. To read our full return policy, see our Terms of Service or call a representative.
11. How can I qualify for terms?
If you are a frequent bulk buyer or government entity you may qualify for our Net 15 or Net 30 program. Subject to credit approval and program availablility. To find out more about these payment programs please contact us at (310) 452-1034.